Episode 13: The Bumpy Road of Dermatology: How to Handle Difficult Patients (Recorded Live at the Real World Dermatology For Residents Conference in Las Vegas, NV)Featuring Beth N. McLellan, MD and Steven Daveluy, MD | Release Date: April 26, 2023
In Episode 13 of Cutaneous Miscellaneous, our host Nicholas Brownstone, MD chats with Beth N. McLellan, MD, Chief of Dermatology at Albert Einstein College of Medicine and Steven Daveluy, MD, Associate Professor and Program Director at Wayne State University in front of a live audience at the Real World Dermatology For Residents Conference at the Sahara Hotel and Casino in Las Vegas, NV.
Dr. Brownstone asks for tips on difficult patient encounters such as a patient yelling in the waiting room, a patient who badmouths a colleague, one who refuses to pay for a short office visit and one who brings up a skin problem as they are leaving the exam room.
Dr. Brownstone then asks for pearls on handling specific difficult dermatology patients including the “laundry list” patient, the non-compliant patient, the demanding patient and the nasty/argumentative patient.
The episode ends with the special guests discussing their ideal night out in Las Vegas. Listen now for high-yield tips on handling difficult patients that you can use in the clinic tomorrow!